General Terms and Conditions (GTC)

1. Scope of Application

These General Terms and Conditions (hereinafter "GTC") apply to all contracts concluded between

Epicode GmbH Unterer Schrannenplatz 1 88131 Lindau (Bodensee)

Email: service@vykea.com

Managing Directors: Veit Hemmeter, Tris-Denny Leyh-Bannurah Registry court: Amtsgericht Kempten (Kempten Local Court) Commercial register number: HRB 13325 VAT ID: DE 30 65 18 992 Tax number: 127/125/70006

(hereinafter the "Provider") and the customer (hereinafter the "Customer") via the Provider's online shop. VYKEA is a brand of Epicode GmbH.

The version of these GTC in force at the time the order is placed is the governing version. Any deviating terms and conditions of the Customer are not recognised unless the Provider expressly agrees to their validity in writing.

The Customer is a consumer insofar as the purpose of the ordered deliveries and services cannot predominantly be attributed to the Customer's commercial or self-employed professional activity. An entrepreneur within the meaning of these GTC is any natural or legal person or partnership with legal capacity that acts in the exercise of its commercial or self-employed professional activity when concluding the contract.

The offers and these GTC are directed exclusively at customers who have reached the age of 18. The Provider sells directly to end customers. The Customer undertakes not to resell products ordered through the online shop on a commercial scale. The Provider may reject or cancel orders where there are indications of commercial resale or of order quantities exceeding the quantities customary for a household.

2. Contract Language and Storage of the Contract Text

The contract language is German exclusively. All contract texts, product descriptions, and other information are made available in the German language.

The contract text, consisting of the order and the GTC, is made available to the Customer on a durable medium, in particular by email or as a paper printout, no later than upon delivery of the goods. Before submitting the order, the contract data can be printed out using the browser's print function or saved electronically. After receipt of the order, the order data, the information legally required for distance contracts, and these GTC are sent again by email.

3. Applicable Law and Place of Jurisdiction

The law of the Federal Republic of Germany applies, to the exclusion of the UN Convention on Contracts for the International Sale of Goods (CISG). With respect to consumers, this choice of law applies only insofar as it does not deprive the consumer of the protection afforded by the mandatory provisions of the law of the country in which the consumer has their habitual residence.

The place of jurisdiction for all disputes arising out of and in connection with contracts between the Provider and entrepreneurs is the Provider's registered office in 88131 Lindau (Bodensee). With respect to consumers, the statutory rules on jurisdiction apply.

If the Customer has no general place of jurisdiction in Germany or in the European Union, or if the Customer's domicile or habitual residence is not known at the time the action is brought, the Provider's registered office is the place of jurisdiction, insofar as legally permissible.

4. Consumer Dispute Resolution

The Provider is neither obliged nor willing to participate in a dispute resolution procedure before a consumer dispute resolution body (Section 36 of the German Consumer Dispute Resolution Act (VSBG)). The former EU platform for online dispute resolution (OS/ODR) was discontinued as of 20 July 2025; a reference or link to it is therefore no longer required.

The Provider endeavours to resolve customer matters through direct contact. Matters can be addressed to service@vykea.com.

5. Conclusion of the Contract

The presentation of the products in the online shop does not constitute a legally binding offer, but rather a non-binding invitation to the Customer to place an order (invitatio ad offerendum).

The essential characteristics of the goods are set out in the respective product description in the online shop. The processing of the order and the transmission of all information required in connection with the conclusion of the contract are carried out partly automatically by email. The Customer must ensure that the email address provided is correct, that the receipt of emails is technically ensured, and in particular that it is not prevented by spam filters.

Orders for certain goods can only be accepted from a certain minimum order value. Any minimum order value is indicated in the online shop or during the order process. The Provider sells products only in quantities customary for a household. This applies both to the number of products ordered within a single order and to multiple orders of the same product.

The order process comprises the following steps:

1. Selection of the desired products and placement in the shopping cart
2. Review of the details in the shopping cart
3. Entry of the billing address and, where applicable, a different delivery address
4. Selection of the payment method
5. Review and, where applicable, correction of all entries
6. Binding submission of the order by clicking the "Order with obligation to pay" button or a correspondingly clearly labelled purchase button

Before submitting the order, the Customer may at any time correct the data entered using the correction tools provided during the order process. The order can only be submitted if the Customer accepts the validity of these GTC and confirms that they have taken note of the instructions on withdrawal as well as the data protection notices.

By submitting the order, the Customer makes a binding offer to purchase the goods contained in the shopping cart. Immediately after receipt of the order, the Customer receives an automated order confirmation by email documenting the receipt of their order. This order confirmation does not yet constitute acceptance of the contractual offer.

The contract is concluded only once the Provider dispatches the ordered goods to the Customer and confirms the dispatch by means of a separate email (shipping confirmation) or by delivery of the goods.

Where express checkout payment methods are offered in the online shop, the Customer can complete the order via the respective payment service. In this case, the billing and shipping details are taken from the information stored with the payment service.

If the goods are not deliverable due to force majeure, product discontinuation, or comparable circumstances, or if the Provider is unable to procure the ordered products on reasonable terms, and if these circumstances only arose after conclusion of the contract and are not attributable to the Provider, the Provider is released from the obligation to deliver. The Provider is not responsible for events such as strikes, lockouts, official orders, or similar circumstances, even where binding deadlines and dates have been agreed.

6. Customer Account

The Customer can register a customer account in the online shop and manage it independently using the access credentials. Registration of a customer account is not a prerequisite for placing an order, provided that a guest order is offered during the order process.

Complete and correct information must be provided upon registration. The customer account is non-transferable. The Customer may not set up more than one customer account and may neither rent it out nor lend it. There is no entitlement to registration of a customer account.

The Customer is solely responsible for the security of the access credentials, in particular the password. The access credentials must be kept secret and must not be disclosed to third parties. Should access credentials become known to unauthorised persons, they must be changed without undue delay and the Provider must be informed without undue delay. The Provider is not liable for damage in connection with theft or disclosure of the access credentials for which the Provider is not responsible, or with use of the customer account by third parties made possible by the Customer.

The Customer can request deactivation of the customer account by email to service@vykea.com. Any payment obligations existing at the time of deactivation remain unaffected by this.

7. Subscriptions and Recurring Deliveries of Goods

Insofar as goods are offered not only for a one-time purchase but also as a goods subscription ("subscription"), the following provisions apply in addition.

Under a subscription, the parties agree on the regular supply of goods of the same kind at the delivery interval chosen by the Customer and in the quantity, dosage, or fill quantity offered for the respective delivery interval. The subscription and the delivery interval each begin on the date of the order, unless otherwise stated in the offer.

If, in addition to an existing subscription, a further subscription for other items is concluded, an independent further subscription with its own delivery interval is created.

Under a subscription, the chosen means of payment is charged for the first delivery upon the order and, for each subsequent delivery, no earlier than four (4) days before the respective interval delivery, unless otherwise indicated during the order process.

A subscription has no minimum term, unless otherwise stated in the respective offer. After the first delivery of goods, it can be terminated with a notice period of four (4) days, effective as of the next delivery interval, via the cancellation function provided in the online shop or by email to service@vykea.com. If no timely termination is made, the subscription is automatically extended by the chosen delivery interval.

8. Prices and Payment Terms

All prices stated in the online shop are final prices including statutory VAT. Any additional delivery and shipping costs are shown separately in the respective offer and during the order process.

The shipping costs incurred are not included in the purchase price unless free shipping is expressly promised. They are shown separately during the order process and are to be borne additionally by the Customer.

The payment options offered in the online shop or during the order process are available to the Customer. In particular, the following payment methods may be offered:

• Credit card (Visa, Mastercard)
• Sofort (instant bank transfer)
• SEPA direct debit
• PayPal

The Provider reserves the right to exclude individual payment methods in specific cases or to offer additional payment methods.

Unless otherwise stated for the individual payment methods, payment is due upon conclusion of the contract. In the case of payment by credit card, the card account is charged upon dispatch of the goods.

If the Customer is in default of payment, the Provider is entitled to default interest at the statutory rate. The assertion of a demonstrably higher loss caused by default remains reserved. The Customer remains permitted to demonstrate that a lesser loss was incurred.

Insofar as payment service providers such as Klarna, PayPal, Apple Pay, Google Pay, or other services are offered in the online shop, payment processing is carried out in accordance with the terms of the respective payment service provider. In the case of payment methods dependent on creditworthiness, the payment service provider may carry out an address and credit check. Only those payment methods available in the respective order process are offered to the Customer. In the case of purchase on account (invoice) or similar payment methods, a claim may be assigned to a payment service provider. In this case, payments must be made to the entity named during the order process or on the invoice.

9. Vouchers, Discount Codes, and Store Credit

Insofar as the Provider grants cash discounts, coupons, vouchers, benefit codes, price advantages, gratuities, promotional gifts, or product samples, the conditions stated in the respective offer apply in addition.

Vouchers and discount codes can only be redeemed within the stated validity period and only once, unless otherwise stated. Only one voucher or discount code can be redeemed per order. Cash payout, accrual of interest, or transfer to third parties is excluded. Any benefit exceeding the invoice amount lapses, unless otherwise stated.

Purchase vouchers are, unless otherwise provided in the voucher, valid for the assortment of the online shop. Insofar as the value of the purchase exceeds the balance of the voucher, the difference must be settled via another payment method.

Insofar as the Provider voluntarily grants store credit, this constitutes a goodwill gesture and does not give rise to any legal entitlement. Store credit is redeemable exclusively in the VYKEA online shop. Cash payout, accrual of interest, or transfer to third parties is excluded. The statutory right of withdrawal remains unaffected. The Provider reserves the right to refuse the granting or redemption of store credit in the event of abusive use or breaches of these GTC.

10. Shipping and Delivery

Delivery is made to the delivery address provided by the Customer. Delivery is possible within Germany and to the member states of the European Union, unless otherwise stated in the respective product offer. Delivery to post office boxes is not made.

The expected delivery time is stated on the respective product page. Unless otherwise agreed, delivery is made within 3 to 7 business days after conclusion of the contract and receipt of payment. No delivery is made on Sundays and public holidays.

Delivery times stated by the Provider are calculated, subject to prior payment of the purchase price, from the time of the order in the case of a one-time purchase. In the case of subscriptions, the first delivery is made according to the delivery times applicable to one-time purchases; subsequent deliveries are made at the agreed delivery intervals with a tolerance of +/- 2 business days, unless otherwise stated.

Information on the availability, shipping, or delivery of a product is merely an expected indication and an approximate guide value, unless it is expressly designated as a binding date. If, during the processing of the order, the Provider determines that ordered products are not available, the Customer is informed separately. The Customer's statutory claims remain unaffected.

Shipping is carried out via common parcel service providers. The specific shipping costs are shown to the Customer during the order process before the binding order is placed.

The Provider is entitled to make partial deliveries, insofar as this is reasonable for the Customer. Several items with different delivery times may be shipped together; in this case, the delivery time of the item with the longest delivery time applies to the entire shipment. Regular deliveries under a subscription do not as such constitute partial deliveries. Collection of the goods in person is not provided for, for organisational reasons; there is no entitlement to this.

Should the ordered goods not be available at the time of the order, the Provider will inform the Customer of this without undue delay. In this case, payments already made are refunded without undue delay.

Insofar as a delivery is not possible because the Customer or a person authorised to receive the goods is not present at the delivery address provided, even though the delivery time was announced with reasonable notice, the Customer bears the costs of the unsuccessful delivery attempt, the return shipment, and a renewed delivery, insofar as legally permissible.

11. Right of Withdrawal

Consumers have the right to withdraw from the contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day on which the Customer, or a third party designated by the Customer who is not the carrier, took possession of the last goods. In the case of regular delivery of goods of the same kind over a defined period, the withdrawal period is fourteen days from the day on which the Customer, or a third party designated by the Customer who is not the carrier, took possession of the first goods.

To exercise the right of withdrawal, the Customer must inform the Provider

Epicode GmbH Unterer Schrannenplatz 1 88131 Lindau (Bodensee) Email: service@vykea.com

by means of a clear declaration (e.g. a letter sent by post or an email) of the decision to withdraw from the contract. The Customer may use the following Model withdrawal form for this purpose, although this is not mandatory.

To comply with the withdrawal period, it is sufficient for the Customer to send the notification concerning the exercise of the right of withdrawal before the withdrawal period expires.

Consequences of Withdrawal

If the Customer withdraws from the contract, the Provider must repay all payments received from the Customer, including the delivery costs (with the exception of the additional costs resulting from the Customer's choice of a type of delivery other than the least expensive type of standard delivery offered by the Provider), without undue delay and at the latest within fourteen days from the day on which the notification of withdrawal was received by the Provider.

For this repayment, the Provider uses the same means of payment that the Customer used in the original transaction, unless something different was expressly agreed. The Customer is not charged any fees for this repayment.

Alternatively, the refund may, at the Customer's express request, be made in the form of store credit. The issuance and use of the store credit is additionally governed by Section 9.

The Provider may refuse repayment until it has received the goods back, or until the Customer has provided proof that they have returned the goods, whichever is the earlier.

The Customer must return or hand over the goods to the Provider without undue delay and in any event no later than within fourteen days from the day on which they notified the Provider of the withdrawal. The deadline is met if the Customer sends the goods before the period of fourteen days has expired.

The Customer bears the direct cost of returning the goods.

Insofar as the Provider provides a return label and charges a flat return fee for this, the amount of the flat fee is clearly indicated before use of the return label. The return shipping costs may be taken into account in the refund by withholding the corresponding amount from the refund amount. In the case of defective or incorrect deliveries, the Provider bears the return shipping costs.

The Customer only has to pay for any diminished value of the goods if this diminished value is attributable to handling of the goods that was not necessary to check their nature, characteristics, and functioning.

Exceptions to the Right of Withdrawal

The right of withdrawal does not exist for contracts for the supply of goods that are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive, or that are clearly tailored to the personal needs of the consumer.

Furthermore, the right of withdrawal does not exist for contracts for the supply of sealed goods that are not suitable for return for reasons of health protection or hygiene, if their seal was removed after delivery. In addition, the right of withdrawal may lapse prematurely for contracts for the supply of goods if, after delivery, due to their nature, these were inseparably mixed with other goods.

Further exceptions to the right of withdrawal arise from Section 312g(2) of the German Civil Code (BGB).

12. Model Withdrawal Form

If the Customer wishes to withdraw from the contract, they can complete this form and submit it to the Provider:

To: Epicode GmbH Unterer Schrannenplatz 1 88131 Lindau (Bodensee) Email: service@vykea.com

I/we () hereby withdraw from the contract concluded by me/us () for the purchase of the following goods () / the provision of the following service ():

• Ordered on () / received on ():
• Name of the consumer(s):
• Address of the consumer(s):
• Signature of the consumer(s) (only for notification on paper):
• Date:

(*) Delete as applicable.

13. General Notes on Return Shipments

The Customer is requested to avoid damage and soiling of the goods before returning them, and to return the goods, where possible, in the original packaging with all accessories and all packaging components. If the original packaging is no longer available, proper packaging providing sufficient protection against transport damage should be used.

If the goods delivered do not correspond to the goods ordered, the Customer is requested to contact the Provider at service@vykea.com, stating the reason for the return, before sending the goods back. Carriage-forward return shipments should be avoided, as parcel service providers may charge high fees for these. The statutory right of withdrawal and the statutory warranty rights remain unaffected by these notes.

14. Passing of Risk

For consumers, the risk of accidental loss and accidental deterioration of the goods sold passes to the Customer only upon handover of the goods to them. This also applies to sales involving carriage.

This does not apply if the Customer has independently commissioned a transport company not designated by the Provider, or another person otherwise designated to carry out the shipment.

For entrepreneurs, the risk of accidental loss and accidental deterioration passes upon handover of the goods to the forwarding agent, the carrier, or the person or institution otherwise designated to carry out the shipment.

15. Warranty, Guarantee, and Retention of Title

The statutory warranty rights under the provisions of the German Civil Code (BGB) apply.

An additional guarantee, in particular for the nature of the goods, exists only if it was expressly given in the order confirmation or in the respective offer. No guarantee is assumed with respect to the effect of the goods.

If the Customer is a consumer, the limitation period for claims for defects is two years from handover of the goods for new goods. For used goods, the limitation period is one year from handover, provided that the Provider expressly states this in the respective offer.

If the Customer is an entrepreneur, only the product description of the Provider or manufacturer is deemed agreed as the nature of the goods; other advertising, public statements, and representations by the manufacturer do not constitute an agreement on the nature of the goods. In the case of defects, the Provider provides warranty, at its choice, by rectification or replacement delivery. If the rectification of the defect fails, the Customer may, at their choice, demand a reduction in price or withdraw from the contract. The rectification of the defect is deemed to have failed after the second unsuccessful attempt, unless something different arises from the nature of the goods, the defect, or the other circumstances.

If the Customer is an entrepreneur, the limitation period for claims for defects is one year from the passing of risk. This does not apply to claims for damages arising from injury to life, body, or health, or to damage caused by the Provider through gross negligence or intent.

The Customer is requested to report goods delivered with obvious transport damage to the deliverer and to inform the Provider of this. If the Customer fails to do so, this has no effect whatsoever on their statutory warranty claims.

The goods delivered remain the property of the Provider until payment is made in full. With respect to entrepreneurs, the Provider retains title to the goods until all claims arising from the ongoing business relationship have been settled in full. Before title passes, pledging or transfer by way of security is not permitted.

16. Voluntary Money-Back Guarantee

Insofar as the Provider expressly offers a voluntary money-back guarantee for individual products, this applies, without prejudice to the Customer's statutory rights, in particular the statutory right of withdrawal and the statutory warranty rights, exclusively in accordance with the conditions set out in the respective offer.

The money-back guarantee may in particular be limited to certain product groups, a certain period from receipt of the goods, certain first orders, or certain reasons for return. The Provider may require the Customer to state the order number, to communicate the reason for making use of the guarantee, and to contact customer service at service@vykea.com before returning the goods.

The money-back guarantee covers, unless otherwise provided in the respective offer, exclusively the refund of the purchase price of the affected products. The Customer bears the return shipping costs, insofar as the return is not based on a circumstance for which the Provider is responsible. A refund may also, at the Customer's choice, be made as store credit, provided that the Provider offers this option.

17. Limitation of Liability

The Provider is liable without limitation for damage arising from injury to life, body, or health based on a negligent or intentional breach of duty by the Provider or its legal representatives or vicarious agents.

For other damage, the Provider is liable only insofar as this is based on an intentional or grossly negligent breach of duty by the Provider or its legal representatives or vicarious agents. Excepted from this is the breach of material contractual obligations (cardinal obligations). Material contractual obligations are those whose fulfilment makes the proper performance of the contract possible in the first place and on whose observance the Customer may regularly rely.

In the case of a breach of material contractual obligations, the Provider is liable, in cases of merely slight negligence, for the foreseeable damage typical of the contract.

The above limitations of liability do not apply to claims under the German Product Liability Act (ProdHaftG) or in the case of guarantees assumed by the Provider.

Insofar as the Provider's liability is excluded or limited, this also applies in favour of the employees, legal representatives, and vicarious agents of the Provider where claims are asserted directly against them. The limitations of liability furthermore do not apply in the case of defects fraudulently concealed.

18. Intellectual Property and Use of the Online Shop

All content of the online shop, including texts, graphics, images, logos, product photos, and software elements, is protected by copyright and is the property of the Provider or the respective rights holders.

The reproduction, processing, distribution, or any kind of exploitation outside the limits of copyright law require the prior written consent of the Provider. Downloads and copies of this content are permitted only for private, non-commercial use.

The trademarks and business marks used in the online shop are registered or unregistered trademarks of the Provider or third parties. No licence or right of use to these marks can be derived from their mere accessibility via the online shop.

The use of the online shop is additionally subject to these GTC. Uninterrupted and full availability of the online shop cannot be guaranteed according to the current state of the art. Disruptions or maintenance work may restrict or temporarily interrupt the possibility of use. Insofar as the Provider has influence over interruptions, the Provider endeavours to keep such interruptions as short as possible. The Provider assumes no warranty for data security outside its sphere of control or for the risk of data loss during the transmission of data over the internet.

19. Final Provisions

Should individual provisions of these GTC be or become wholly or partly invalid or unenforceable, the validity of the remaining provisions is not affected thereby. In place of the invalid or unenforceable provision, the valid and enforceable rule that comes closest to the economic purpose of the invalid or unenforceable provision applies. The same applies accordingly to any gaps in the provisions.

The Provider reserves the right to amend these GTC with effect for the future. The Provider will inform the Customer of amendments in an appropriate form. For existing contractual relationships, the GTC valid at the time the contract was concluded apply.

Changes to the website, rules, and terms, including these GTC, remain reserved. The GTC in force at the time of the order apply to each order, unless an amendment is legally or officially required; in that case, it may also apply to orders already placed.